Privacy Policy

1. Important Information and Who We Are

Data Controller

Fuela, MB is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this policy).

• Full name of legal entity: Fuela, MB

• Company Registration Code: 306654312

• VAT Number: LT100018865310

• Postal Address: J. Kubiliaus g. 6, Vilnius, 08234, Vilniaus m. sav., Lithuania

• Contact Email: info@fuela.lt

2. What Data We Collect and How We Use It

When you visit our website or interact with us, we collect data under the following lawful bases:

A. Contact and Inquiry Forms (Elementor)

If you send us an inquiry, request a quote, or contact us via our website forms, we collect:

• Data collected: Full name, email address, phone number, company name (if applicable), and the content of your message.

• Purpose: To respond to your questions, provide quotes, and manage our business relationship.

• Lawful Basis:

  • Performance of a contract / Pre-contractual measures: To take steps at your request before entering into a contract.

  • Legitimate Interest: To efficiently respond to customer inquiries.

B. Website Analytics (Google Analytics)

• Data collected: IP address (anonymized), geographic location, browser type, operating system, referral source, length of visit, and pages viewed.

• Purpose: To analyze website traffic, optimize performance, and improve user experience.

• Lawful Basis: Consent. We only activate these cookies if you accept them via our cookie banner.

C. Marketing and Re-targeting (Meta / Facebook Pixel)

• Data collected: Interactions with our website, device information, and Meta user IDs.

• Purpose: To deliver relevant advertisements on Facebook/Instagram and measure ad performance.

• Lawful Basis: Consent. We only activate the Meta Pixel if you explicitly agree via our cookie banner.

3. Data Transfers Outside the EEA (European Economic Area)

Because we use global tools like Google Analytics and Meta Pixel, some of your data may be processed or stored outside the European Economic Area (EEA), specifically in the United States.

To ensure your data remains protected, we rely on standard EU safeguards:

• EU-U.S. Data Privacy Framework: We ensure that third-party providers (like Google and Meta) are certified under this framework.

• Standard Contractual Clauses (SCCs): Where applicable, we use European Commission-approved clauses to protect your data.

4. How Long We Keep Your Data

We will only keep your personal data for as long as necessary to fulfill the purposes we collected it for:

• Inquiry Form Data: Retained for up to 2 years after our last communication, unless it converts into a commercial contract (in which case it is kept longer for legal/accounting obligations).

• Analytics and Marketing Data: Retained according to Google and Meta’s standard retention cycles (typically 2 to 14 months).

5. Your GDPR Privacy Rights

As an EU resident (whether you are in Lithuania, Poland, or elsewhere in the EU), you have the following rights regarding your data:

• Right of Access: You can request a copy of the personal data we hold about you.

• Right to Rectification: You can request that we correct inaccurate or incomplete data.

• Right to Erasure (“Right to be Forgotten”): You can ask us to delete your data under certain conditions.

• Right to Restrict Processing: You can ask us to temporarily suspend processing your data.

• Right to Data Portability: You can request that we transfer your data to you or another provider in a structured format.

• Right to Object: You can object to us processing your data based on legitimate interests or for direct marketing.

• Right to Withdraw Consent: You can withdraw your consent for cookies (Google Analytics / Meta Pixel) at any time.

To exercise any of these rights, please email us at info@fuela.eu.

6. How to File a Complaint with Data Protection Authorities

If you believe we have not processed your data legally, you have the right to lodge a complaint with your local supervisory authority.

For Lithuanian Visitors:

• Valstybinė duomenų apsaugos inspekcija (VDAI)

• L. Sapiegos g. 17, 10312 Vilnius

• Email: ada@ada.lt | Website: vdai.lrv.lt

For Polish Visitors:

• Urząd Ochrony Danych Osobowich (UODO)

• Stawki 2, 00-193 Warszawa

• Email: kancelaria@uodo.gov.pl | Website: uodo.gov.pl

For Other EU Visitors:

• You can find your local authority through the European Data Protection Board list.

7. Cookie Management

When you first visit our website, a Cookie Banner will appear asking for your consent to use analytical and marketing cookies. You can change your mind and update your preferences at any time by clicking the cookie settings link in our footer or by clearing your browser cache.